Privacy notice
HEAVE S&C PTE. LTD. (UEN 202625088W) collects and holds personal data about our members. This explains what we hold, why, and what you can ask of us.
What we collect
Your name, contact details, date of birth and emergency contact. The health declaration and waiver you sign. Your bookings, attendance and class history. Your credit and membership balances and payment records. Notes our coaches write to train you safely, which may include injuries you tell us about or that a coach notices. We record those only to coach you safely.
Why we collect it
To run your membership, take your bookings, take payment, contact you about your classes, coach you safely, and send you news and offers from Heave, which you can stop at any time (see Emails from us). We do not sell your data and we do not use it for anyone else’s advertising.
Who can see it
Heave's owner and coaches. Our platform provider can access it only to run the service for us. Coach notes are never shown to other members. We do not give your data to other gyms.
Partner venues
When you check in at a partner venue to use a perk, such as Alpha Vitality, we share only your name as it appears on your pass, the perk and the time with that venue’s staff, so they can confirm your check-in. Never your email, phone number, photo or payment details.
Who helps us hold it
bash (We Break Desks Pte. Ltd.) runs our app, memberships and bookings. Our main database is in Singapore. Some providers, such as the services that send app notifications, may process data outside Singapore, with protection comparable to Singapore law. Card payments are handled by HitPay. Heave never sees your full card number.
How long we keep it
While you are a member, and afterwards only as long as we need it for safety, disputes, or our tax and legal obligations. When we no longer need it, we delete it.
Your rights
You can ask what we hold about you, ask us to correct it, ask us to delete your account and data, or withdraw your consent. This includes coach notes: they are not shown in the app, but you can ask what has been written. If you withdraw consent or ask us to delete your data, we may not be able to keep running your membership, and we may have to keep some records the law requires (see above). We will tell you what that means before we act. We will reply as soon as we reasonably can, usually within 30 days, and tell you if we need longer.
Emails from us
We may email you news, offers and updates from Heave. You can unsubscribe at any time with the link in any of those emails. Receipts, booking confirmations and other messages about your account still reach you.
This website
heave.sg uses Google Analytics to count visits and see which pages are read. It does not know who you are unless you contact us.
Asking us something
Our data protection officer can be reached at hello@heave.sg. We will reply as soon as we reasonably can, usually within 30 days. bash, which runs our app, publishes its own notice at joinbash.app/privacy.
Last updated: 10 October 2026